Complaints and data requests

Bookings, charging and refunds

Email support@drive2park.com with your booking reference, the email used to book, what happened and the resolution you are seeking. You do not need an account to complain. Do not include card numbers, passwords, bank details or identity documents in your initial message.

If a space or selected charger is unavailable or materially different from its description, report it promptly. Our ordinary change-of-plan cancellation cut-offs do not remove your legal rights. See the cancellation and refund policy.

We will investigate the booking and payment records and explain our outcome. If a complaint cannot be resolved, ask for our final response and information about any appropriate dispute-resolution options. No membership of an alternative dispute-resolution scheme is represented by this page.

Personal data requests

Use the same email address to request access, correction, erasure, restriction or portability, or to object to processing. Include enough information to find your records, such as a booking reference. We may ask for proportionate proof of identity. Requests are normally free and handled without undue delay, normally within one month; if a lawful extension or clarification is needed, we will explain it.

Account closure and erasure are reviewed by support. Closing an account does not mean every booking, tax, fraud-prevention or dispute record can immediately be deleted. We must consider the applicable retention obligations and rights of other people.

Data protection complaints

Raise a data protection complaint by email. Describe the concern and what you would like us to do. We will acknowledge it within 30 days of receipt, investigate without undue delay, keep you informed where needed and communicate the outcome.

You also have the right to complain to the Information Commissioner’s Office. Asking us to investigate first does not take away that right.

Unsafe or unlawful content

Report suspected fraud, unlawful listings, misleading or fake reviews, harassment, or exposure of private information to the support email above. Identify the listing, review or message and explain the concern. We will consider the evidence and appropriate action. Do not post another person’s private information in a public review.